Refund policy

Return & Refund Policy

Last Updated: [DATE]

Thank you for shopping with SethGo. We want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within [5/7]days of receiving your order, provided that:

  • The product is unused and in its original condition.

  • The product is returned with its original packaging, tags, labels, and accessories.

  • The product is not damaged due to misuse, negligence, or improper handling.

  • You provide the order number and proof of purchase.

  • The product is not listed under our non-returnable products.

Products that do not meet these conditions may not be accepted for return.

2. Non-Returnable Products

The following products may not be eligible for return:

  • Personal care, beauty, hygiene, and cosmetic products after opening.

  • Innerwear, intimate products, and certain accessories.

  • Perishable products.

  • Products marked as “Non-Returnable” on the product page.

  • Gift cards and downloadable or digital products.

  • Products damaged after delivery due to customer misuse.

3. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within [24/48] hours of delivery.

Please share:

  • Your order number.

  • Clear photos or videos of the product and packaging.

  • A brief description of the issue.

After verification, we may offer a replacement, return, or refund according to the situation and product availability.

4. Return Request Process

**To request a return, contact us at [info@sethgo.in]or [+91 7742855928]**with the following details:

  • Full name

  • Order number

  • Product name

  • Reason for return

  • Photos or videos, if required

Our support team will review your request and provide return instructions if the request is approved. Please do not send the product back without receiving confirmation from our team.

5. Return Shipping Charges

  • If the product is damaged, defective, or incorrectly delivered due to our error, SethGo may bear the applicable return shipping cost.

  • For returns due to change of mind, incorrect selection, or other customer-related reasons, return shipping charges may be deducted from the refund or paid by the customer.

  • Shipping charges may be non-refundable unless the return is caused by our error.

6. Refund Process

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method or another suitable method, depending on the payment provider and order type.

Refund processing time: [5–10] business days after approval.

The time taken for the amount to reflect in your bank account may depend on your bank or payment service provider.

7. Cancellation Policy

You may request order cancellation before the order is shipped by contacting us as soon as possible.

Once an order has been shipped or delivered, cancellation may not be possible. In such cases, you may request a return according to this policy.

8. Exchange Policy

Product exchanges are available only for eligible products and subject to stock availability.

If the requested replacement product is unavailable, we may offer a refund or another suitable solution.

9. COD Orders and Refused Deliveries

For Cash on Delivery orders, customers are requested to accept the order after confirming that the shipping details are correct.

Repeated refusal of orders, incorrect addresses, or failure to accept deliveries may affect future Cash on Delivery availability.

10. Contact Us

For return or refund-related questions, please contact us:

Business Name: SethGo
Email:[info@sethgo.in]
Phone:[+91 7742855928]
Address: K-11, Haridas Ji Ki Mangri, Malla Talai, Udaipur, Rajasthan – 313001
Website: https://sethgo.in

We reserve the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with a revised “Last Updated” date.